In the past few months, several Ola electric scooter riders have gotten severely hurt after their scooters’ front fork broke down while riding.
Ola Electric may have become one of the largest electric scooter makers in India, but the company has time and again gotten involved in controversies. First, users complained about the scooters’ heating issue. Then, users also complained about the scooters’ delivery problems and after-sales services.
Later on, several users on social media platforms claimed that they got severely injured while riding because their scooters’ front fork broke down.
Why OLA Why Two OLA broke while rinding without any collisions within 2 days gap and in the same RTO region. We need an explanation not just simple words without any technical data but detailed information. We Owners expect a resolution/fix for this issue.@bhash @OlaElectric pic.twitter.com/edQU0aXJAh
— Akhil Puthusheery (@akhilzid) March 13, 2023
Not just 1 or 2.. der r more than 50-60 incidents of suspension breaking under normal riding, yt neither @OlaElectric nor @bhash cared to respond to these issues & answer publicly. Even they very silently redesigned a new suspension fr new vehicles bt wat about us old customers? pic.twitter.com/5FWUwV1ShV
— Susovendu Jalli (@Susovendu) March 13, 2023
The release further read, "However, as part of our continuous engineering and design improvement process, we have recently upgraded the front fork design to enhance the durability and strength even further."
The electric maker also added, "To alleviate any concerns that you or any of our community members might have, we are giving an option to our customers to upgrade to the new front fork. For a seamless and hassle free experience, you can book an appointment at your nearest Ola Experience Centre or Service Centre before visiting. This upgrade will be free of cost and the appointment window will open starting 22nd March. We will reach out to you with a detailed process for booking an appointment soon."
Congratulation to the community members.. ?
Finally OLA Electric customers can get the upgradation to the new front fork after several breakdown cases and the community demanded the @OlaElectric they need the replacement ASAP.
Upgradation window starts on 22nd March. (not sure… https://t.co/PSuUqYv5oO
— Ola Electric #Parody (@OlaEV_parody) March 14, 2023